Our client, a global payments brand, wanted to ensure greater consistency in the way change was managed across the business.
They came to ChilliMint for our help in developing a change framework; one that avoided unnecessary bureaucracy and gave them clear line of sight of what’s coming down the line. A framework that matched their growth ambition and philosophy.
A 6-month project, that involved groups at every level of the organisation – from product managers and sales teams through to C-suite executives. We held workshops and co-creation sessions all designed to understand how they did things today and what they wanted.
From this we developed a new change management framework, which we refined through a series of challenger sessions. With the framework designed and tested, we then supported the sell-in to key stakeholders, with training materials, communication plans, collateral, and a new intranet site.
The result? A happy client, now enjoying the benefits of controlled, transparent, and joined up change across their business.
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